“The HouseMaster System gives us everything

we need to be successful – excellent

communication and training.”

– Phil & Annette Avery


HouseMaster Systems Drive Customer Loyalty

Net Promotor Score (NPS) is the business standard for measuring customer loyalty. With millions of customers served, our HouseMaster offices continually beat brands known for exceptional customer service.



Jet Blue

Ritz Carlton


Source: 2016 Satmetrix Consumer NPS Study, HouseMaster

Don’t Take Our Word For It, These Statistics Say It For Us!

The Franchisee Satisfaction Index (FSI)TM is the industry standard by which the satisfaction level of franchise companies can be measured and tracked over time. Established by Franchise Business Review (FBR) in 2007, FSI is a collective assessment of eight key areas of franchisee satisfaction.

In 2017 FBR interviewed over 27,000 franchise owners. In every category and sub-category, HouseMaster respondents ranked their experience better than the collective average. In summary, we are pretty darn awesome!

Training and Support

Franchise System


Core Values

  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark

Franchise Community


Financial Opportunity

General Satisfaction

  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark
  • HouseMaster
  • FBR Benchmark

Considering the tenure of our franchise family, nothing makes us prouder than to have our franchisee continue to see the value we bring.

Kathleen Kuhn

CEO, HouseMaster

They Love Being Part Of The HouseMaster Family, You Will Too!

Here’s What Our Franchisees Have To Say

Dustin Zick

Best decision I have ever made besides marrying my wife and having children. You will be successful if you listen to owners and franchisor. It will meet every demand you have. Exceeded my expectations.

Scott Dickenson

This business gives you freedom and flexibility. Raising young children – we were able to attend all of their sporting events, our son actually works for us now. It is based around family.

Kevin Crane

I am most proud of the fact that my wife and I have worked in the same office for 14 years. We started at zero, had to go out of town for clients. In 5 years, we were able to pay off our fees and buy another area. We are the #1 in our local area.

About The HouseMaster Brand

The HouseMaster Brand is the first company to franchise and hands-down the most experienced franchise brand the with over 40 years of experience. Our founder, Ken Austin entered the industry in 1971 and began franchising under the HouseMaster name in 1979. Since then, we have pioneered every major advancement including the introduction of ASHI, the first industry trade association to set home inspection standards and NIBI®, a premier resource of home inspection education and certification.

We introduced the first on-site written report, agent indemnification program and online training programs. We continue to lead the way in technology, training and support.

It’s no wonder that  the HouseMaster Brand is renowned for franchisee success and retention. So good in fact that we have multiple 2nd generation owners and even a 3rd generation owner. Our average franchise has been with the HouseMaster System over 12 years and our average gross sales is the highest in the industry. For us, happy customers and happy franchise owners means great business success!

Today Ken Austin’s daughter, Kathleen Kuhn is the President of the HouseMaster System.  No person has more business experience in the home inspection industry than Kathleen. She understands the business at every level.

 © 2018 HM Services, LLC.  All rights reserved.  HouseMaster® is a registered trademark of HM Services, LLC.  Each HouseMaster Franchise Office is Independently Owned and Operated.

Nothing on this website is intended, and shall not be deemed to constitute, an offer to sell a franchise.  Franchise offerings made only by a Franchise Disclosure Document. THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA.  SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION OR ENDORSEMENT BY THE COMMISSIONER OF CORPORATIONS NOR A FINDING BY THE COMMISSIONER THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE AND NOT MISLEADING. This advertisement is not an offering.  An offering can only be made by a prospectus filed first with the Department of Law of the State of New York.  Such filing does not constitute approval by the Department of Law.  The Minnesota registration number for this franchise system # F-8913.